This issue has been going on for a while; the better part of the summer of 2017. What happens when you hang up a call in Skype is that a screen will sometimes flash up asking for, “Call Quality Feedback.” I personally don’t bother with the screen when it shows up; being rather poorly designed when it comes to accessibility. However, when the call quality feedback screen causes “both” the desktop version of Skype (7.39.102) and JAWS 18.0.4104 to crash each time it comes up in the 64-bit Windows 10 version 1703 environment, “This is where I draw the line.”
Fortunately; I’ve found that Narrator, once you get used to it a bit, functions reasonably well with Skype. Therefore; my suggestion to folks who are experiencing the above described is pretty simple.
“Yes!” Since JAWS 18 is once again behind the eight ball in its functionality; I’m going to suggest that when using skype for making calls Narrator be in operation instead. “True,” Narrator doesn’t function with the keyboard commands we are all accustom to, especially those of us who have been using the JAWS for Windows screen reader since version 3.2.
“However,” computers are supposed to enhance lives for, “Everyone.” So, for the sake of saving time, particularly if you are using Skype to make a lot of calls in an afternoon, “Unlike JAWS 18,” Narrator will at least help that process along rather than hinder it, even though there’s a learning curve involved.